Impartiality Assures the Best IT Project Management







Any organization considering a mid to large scale IT project that wants to avoid becoming another IT project failure statistic would be well served to invest in delivery assurance at the front end.

If it is true that no one can serve two masters, then it stands to reason that IT system integrators have an inherent conflict when it comes to managing internal IT projects — along with guaranteeing the expected results. In any project, delivery assurance involves an impartial dedication to seeing the project through, true to specs, and involving independent ownership, unfettered by special interests.

Impartiality and IT project management

Impartiality is the first cousin of objectivity, and objectivity is the key ingredient that keeps the project on the rails. System integrators focus more on how an application is configured. Lack of objectivity puts scoping, budgets and time constraints on the back burner. Too many cooks — application owners, vendors and internal project managers — often result in less than optimal outcomes, or even project failure.

The elements of successful IT project management

So if the IT system integrator, et. al, cannot be objective, who can? The answer lies in who has the objective expertise and proven tactics at the outset of the project. Said tactics include:

  • placing the responsibility for development outside the realm of conflict of interest/ownership — similar to calling in an outside, impartial auditor.
  • designating someone solely responsible for staying on task and within the project budget
  • setting in place checks and balances to manage risk
  • rock-solid, unambiguous delivery assurance

Delivery assurance is vital

Delivery assurance, according to a piece by IT Consultant Tom McEwan, “remains a huge and complicated challenge, and IT departments and suppliers often struggle or fail to deliver.” McEwan is an advocate of effective project assurance, and identifies the following two elements that need to be addressed in the process:

1. Identifying issues before they happen. Audits look backwards, but their only value is in the lessons learned. Delivery assurance goes towards identifying potential issues that can place an entire project at risk.

2. Addressing the issues through practical steps. Before the bugs bite, or unanticipated problems show up later, the real outcome of delivery assurance is guaranteed through the opposite of auditing: proactive anticipation and positive corrective steps.

IT project management is front-end work

Delivery Assurance is a project management methodology that relies on consulting, which:

  • only represents the success of the project and nothing else
  • empowers the client’s IT project team and makes them accountable to executive leadership

Empowerment and accountability assure the needed independence and remove the project from undue influence of project stakeholders. Promises made are promises kept, and the project work always continues through deadline completion, despite inevitable obstacles.

CREDO’s delivery assurance experts use proven methodology to lead every project to success

We have a quarter of a century experience in independent project leadership. Whether your IT project focuses on implementing financial & management applications, getting your enterprise resources marshaled and organized, or expanding to the wide world of mobile retail solutions, contact us.



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